General Conditions of Sale
To ensure a transparent and secure shopping experience, we present our General Terms and Conditions of Sale, which govern the purchase and sale of products and services offered through our online store. By making a purchase, the customer agrees to these conditions.
1. Acceptance of the Terms and Conditions
1.1. These general terms and conditions of sale govern all transactions carried out through our online store.
1.2. We reserve the right to change these conditions at any time, with any changes published on our website.
2. Product Information
2.1. The available products are described in as much detail as possible. However, we cannot guarantee that all information is completely accurate or error-free.
2.2. Product images are for illustrative purposes only and may not exactly match the final product.
3. Prices and Payment
3.1. Prices shown are in euros (€) and include VAT at the current legal rate.
3.2. Prices are subject to change without notice. The applicable price is the one shown on the product page at the time of checkout.
3.3. Available payment options are detailed on the checkout page. Payment is made using the specified methods, and the total order amount will be debited upon order confirmation.
4. Availability
4.1. Products are subject to availability. If an ordered product is unavailable, we will contact the customer to propose alternatives or proceed with the cancellation of the order, with a full refund if applicable.
5. Shipping and Delivery
5.1. Shipping costs and times are informed during the checkout process and may vary depending on the customer's location and product availability.
5.2. MentalCinza is not responsible for delivery delays caused by third parties or events beyond our control.
6. Returns and Exchanges Policy
6.1. The customer has the right to return or exchange products within 14 days of the date of receipt, in accordance with Law No. 24/2014, of February 14, which establishes the legal regime for the protection of consumers in distance contracts.
6.2. Products must be returned in their original packaging and in new condition. The customer must contact our customer service department to initiate the return process.
6.3. Return shipping costs are the responsibility of the customer, except in cases of defective products or order errors.
7. Warranty
7.1. All products sold are covered by a two-year legal warranty of conformity, as stipulated by Portuguese law. The customer must contact our customer service department in case of product defect or non-conformity.
8. Personal Data Protection
8.1. MentalCinza is committed to protecting the privacy of its customers and complying with applicable legislation regarding the protection of personal data, in accordance with the General Data Protection Regulation (GDPR). For more information, please see our Privacy Policy.
9. Liability
9.1. MentalCinza will not be liable for any indirect or consequential damages that may arise from the use of purchased products, except in cases provided for by law.
10. Dispute Resolution
10.1. In case of disputes, the customer may resort to the Alternative Dispute Resolution (ADR) system available on the European Commission's dispute resolution portal, the ODR platform.
11. Contacts
11.1. For any questions or clarifications regarding our General Terms and Conditions of Sale, please contact us through the channels available on our contact page.
Thank you for your trust in MentalCinza and we wish you an excellent shopping experience!
Sincerely,
The MentalCinza Team