General Conditions of Sale
To ensure a transparent and secure shopping experience, we present our General Terms and Conditions of Sale, which govern the purchase and sale of products and services offered through our online store. By making a purchase, the customer agrees to these conditions.
1. Acceptance of the Terms and Conditions
1.1. These general terms and conditions of sale govern all transactions carried out through our online store.
1.2. We reserve the right to change these conditions at any time, with any changes published on our website.
2. Product Information
2.1. The available products are described in as much detail as possible. However, we cannot guarantee that all information is completely accurate or error-free.
2.2. Product images are for illustrative purposes only and may not exactly match the final product.
3. Prices and Payment
3.1. Prices shown are in euros (€) and include VAT at the current legal rate.
3.2. Prices are subject to change without notice. The applicable price is the one shown on the product page at the time of checkout.
3.3. Available payment options are detailed on the checkout page. Payment is made using the specified methods, and the total order amount will be debited upon order confirmation.
4. Availability
4.1. Products are subject to availability. If an ordered product is unavailable, we will contact the customer to propose alternatives or proceed with the cancellation of the order, with a full refund if applicable.
5. Shipping and Delivery
5.1. Shipping costs and times are informed during the checkout process and may vary depending on the customer's location and product availability.
5.2. MentalCinza is not responsible for delivery delays caused by third parties or events beyond our control.
6. Returns and Exchanges Policy
6.1. The customer has the right to return or exchange products within 14 days of the date of receipt, in accordance with Law No. 24/2014, of February 14, which establishes the legal regime for the protection of consumers in distance contracts.